Terms of service
Please read this terms of Service carefully
1. Our contract with you
1.1 These Terms will apply to any order ("Order") we accept from you via our Website www.impressed.hk (“Website”) and mobile app (“App”), including any Order that is changed under paragraph 4. You must accept to our terms of service ("Terms") by checking the acceptance box when you register with us, otherwise you will not be able to use our service.
1.2 We may change the Terms from time to time and it is the latest version that will apply to each Order at the time. We will notify you of the changes to the Terms by email.
1.3 Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict our liabilities to you in certain circumstances.
2.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Website: Website developed and owned by Impressed Technology Limited;
App: mobile application developed and owned by Impressed Technology Limited;
Event Outside Our Control: any occurrence or circumstances over which we have no control including the unavailability of any Service Provider, key personnel or key materials which we required to provide the Services;
Item: any garment or article collected from you in connection with an Order;
Order: your order for the Services as set out in the order form submitted via the Website or App;
Services: means one or more of the following services:
Dry cleaning: dry cleaning is a cleaning process that involves chemical solvents; or
Wash & fold: clothes will be cleaned in separate washing machines for each customer, and then dried, folded and packaged
Service Providers: third-party service provider
Terms: these terms of service as amended from time to time; and
We/Our/Us: Impressed Technology Limited
2.2 When we use the words “writing” or “written” in these Terms, this will include e-mail and instant messaging ("IM") via the App.
3. Placing an Order
3.1 Please ensure that you check the details of your Order before submitting it, as we will not be liable to you for any errors you make. For example, please check carefully that you correctly identify each Item or enter your address correctly.
3.2 Submission of an Order does not create a contract between us. The contract become effective when we receive your payment and send you an email invoice confirming the acceptance of your Order.
3.3 We will assign an order ID to each Order and inform you of it when we have accepted your Order. Please quote the order number in all subsequent contact with us.
3.4 If for any reason we are unable fulfill your Order, we will let you know by IM, phone or email.
4. Changes to your Order
4.1 You may make changes to the Items (item category or amount) of your Order at any time before the selected collection time through our Website or App. Changes made after Items are collected must be done via IM or email. A confirmation IM or email will be sent to you after changes are accepted by us.
4.2 You may make changes to your collection and delivery time in our Website or App as long as it is 2 hours or earlier before your original scheduled time slot, but you may only reschedule to a time later than your original schedules time slot.
5. Cancelling your Order
5.1 You may cancel your Order in the following circumstances:
5.1.1 At least 2 hours before the scheduled collection time set out in our confirmation email by contacting us via IM or by email; and
5.1.2 You acknowledge that once an Item has been collected from you we have begun to provide the Services to you and that any rights of cancellation you may have under the Supply of Services (Implied Terms) Ordinance (Cap. 457) or any equivalent law or regulations will be limited.
5.1.3 a service fee may be charged to you for canceled order resulting a partial refund
6. Our rights to cancel your Order
6.1 We may cancel your Order and the contract between you and us in the following circumstances:
6.1.1 as a result of an Event Outside Our Control; or
6.1.2 if you fail to make Items available for collection; or
6.1.3 if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept (refer to 8.3 and 8.4); or
6.1.4 if you fail to complete payment; or
6.1.5 if your Order falls below our minimum order amount. (Refer to 10.4)
6.2 If we cancel your Order we will contact you via IM, phone or email, refund your payment and arrange to return the Items to you as soon as reasonably possible; a service fee may be charged to you for canceled order resulting a partial refund
7. Collection, delivery and redelivery
7.1 Subject to paragraph 12, we will use reasonable endeavors to collect and deliver Items at the times specified in the Order but we cannot guarantee to do so. We will use reasonable endeavors to communicate any delay to you via IM, phone or email, but no compensation or refund will be made due to delay.
7.2 If you are not available to accept delivery of Items, please contact us as soon as possible via IM or email to arrange redelivery at your convenience.
7.3 We are not obliged to attempt delivery more than twice. If you are not available to accept redelivery for a second time, Items will be returned to our office and you will be notified accordingly by IM/phone/email. Subsequent delivery efforts will be made at your expense.
7.4 If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the Order we may dispose of the Item or donate it to charities.
7.5 You may, arrange to have Items collected up from, or delivered to, a third party at your address, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.
7.5.1 You may, under the order instructions to us, request us to leave your Items at your address without providing us with a signature of acknowledgement (i.e. leaving Items at your door or with your concierge or security guard). If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of Items delivered on this basis.
8. Service standards
8.1 We will provide the Services with reasonable care and skill in accordance with good industry standards, including but not limited to the “洗衣業營商實務守則” published jointly by the Laundry Association of Hong Kong Ltd and the Consumer Council.
8.2 We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order. For example, if your address is incomplete or inaccurate, or if you have failed to be there during our collection or the acceptance of your delivery in accordance with an Order.
8.3 We may contact you via IM, phone or email if we consider any Items submitted to us to be at an increased risk of damage, including, but not limited to, Items in the condition of:
8.3.1 require special or additional cleaning process;
8.3.2 with no label indicating cleaning instructions;
8.3.3 which are damaged or stained before cleaning; and
8.3.4 bearing an extraneous or hazardous object, e.g., pins, jewelry, coins, pens, etc.
8.4 For safety and hygiene reasons, we cannot process garments containing hazardous materials, blood or feces. If there is an item that we are not able to process, we will notify you and return the item unwashed.
8.5 At our discretion and with your consent, we may provide the Services to your Items at your risk and responsibility.
8.6 We cannot guarantee the ability to remove all stains completely on your Items and we are not responsible for any compensation or refund, or to preform additional or multiple cleaning attempt under the current Order or Contract.
8.7 Our main service area covers Hong Kong Island and Kowloon, this includes any residential or office address you may provide. Any order placed to provide service outside the above area may be subject to an additional service fee or may not be accepted (canceled).
9. If there is a problem with the Services
9.1 If there is any problem with the Services:
9.1.1 please contact us via IM or email
9.1.2 if you have a complaint about the Services please inform us via IM or email
9.2 Complaints should be notified to us within 24 hours of delivery of any Item if you believe that we are in breach of our obligations under these Terms. We may not be responsible for any compensation or refund for any complaints received after 24 hours of your delivery.
10. Price and payment
10.1 The price of the Services will be set out in our price list as set out on the Website and App and will be the price in force at the time you place your Order.
10.2 Payment is due online when the Order is placed.
10.3 We accept payment made using credit cards, PayPal, Apple Pay or Android Pay.
10.4 Our minimum order after any discount (if available) is HK$ 180.
11. Our liability to you
11.1 Subject to the following sub-paragraphs of this paragraph 11 and to paragraph 12, we will be responsible for the loss or damage to your Items that is a result of our negligence.
11.2 We will not be responsible to you for any Items’ loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for the Services.
11.3 We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
11.3.1 failure to notify us of any special requirements or instructions for cleaning the Item;
11.3.2 the fact that the Item has no label indicating cleaning instructions;
11.3.3 any existing damage before cleaning;
11.3.4 any extraneous or hazardous thing left in or on the Item, e.g., pins, lighter, jewelry, coins, pens, buttons or embellishments, and etc.;
11.3.5 any Items which we do not suggest to accept but proceed to clean under your instructions at your own risk (refer to 8.4);
11.3.6 our acceptance of Items which we agree to provide the Services for under paragraph 8.3 and 8.4;
11.3.7 our agreement to deliver Items under paragraph 7.6;
11.3.8 your using of the Services for Items, the value of which exceeds the limit on our liability set out in paragraph 11.6; and
11.3.9 our disposal or donation of Items under paragraph 7.4.
11.4 We do not exclude or limit in any way our liability for:
11.4.1 death or personal injury caused by negligence;
11.4.2 fraud or fraudulent misrepresentation; or
11.4.4 defective products.
11.5 Subject to sub-paragraph 11.4, our total liability to you in respect of each Item is limited to five times the price we charged for the Services.
12. Events Outside Our Control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
12.2 An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
12.3.1 We will contact you via IM, phone or email as soon as reasonably possible; and
12.3.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; or
12.3.3 You may cancel your Order under paragraph 5.1 or we may cancel it under paragraph 6.1.1.
12.3.4 If your Order is cancelled we will return your Item(s) to you.
13. Information about us and how to contact us
13.1 We are a company registered in Hong Kong. Our registered office is 7/F Wearbest Building,60-64 To Kwa Wan Road To Kwa Wan Kowloon Hong Kong.
13.2 If you have any questions, suggestions or if you have any complaints, please contact us by IM or email, with details listed on our Website and App.
14. How we may use your personal information
14.1 We will use the personal information you provide to us to:
14.1.1 provide the Services to you;
14.1.2 process your payment for such Services; and
14.1.3 inform you about similar products or services that we provide, unless you indicate that you do not wish to receive such communications by clicking the ‘Unsubscribe’ link at the bottom of any promotional email communication.
14.2 We will not give your personal data to any third party without your express authorization.
15. Other important terms
15.1 We may transfer our rights and obligations under these Terms to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
15.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 These Terms are governed by Laws of Hong Kong and will be subject to the exclusive jurisdiction of the courts in Hong Kong.
This Terms has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.