Our staff will do a quick examination of your items to ensure they are placed in the proper bags and once we received all your items, we are good to go!
However, selected items such as leather, suede, down jacket, duvet and pillow would require 7 calendar days to turnaround as they require a more complex cleaning process and longer drying period.
We also suggest you to follow the cleaning instruction on your clothing label. Most of the items that typically require to be dry cleaned are listed in our category list, if you see your clothing type on our list we highly recommend you dry clean them.If you are still not sure, free feel to contact us through IM!
Wash & Fold
We suggest you to follow the cleaning instructions on your clothing labels, but typically cotton jeans, t-shirts, sportswear, under garments, socks, and towels are suitable for wash & fold.
Your wash & fold bag(s) will be wash separately from other customers’ but we will not be responsible for color bleeding.
Pickup & Delivery
If you have additional item(s) to add, please contact us on IM or let our staff know during pickup. Please understand that the additional item(s) may need to be paid by cash.
If you have clothes that do not need to be washed, please also contact us on IM before your scheduled pick up time so we can refund you properly. It is fine as long as your total bill is above our order minimum.
For safety and hygiene reasons, we cannot process garments containing hazardous materials, blood or feces. If there is an item that we are not able to process, we will notify you and return the item uncleaned.
Payment & Others
We also, of course, accept cash!